Kilohana Lighting strives to provides customers with a convenient replacement and return policy. The customer must notify Kilohana Lighting by email within 14 days of receipt of the product they wish to return. A customer service rep will email you within 24-48 hours and will then provide you with an RMA (Return Merchandise Authorization) number and instructions how to return the item. Returns made without an RMA will not be accepted or processed.
We do our best to process your return quickly, please allow up to 30 days from receipt of the item for processing the refund.
We will notify you either by phone or email when your refund has been processed. Shipping costs are non refundable unless the return is a result of our error.
Credits will not be issued for products damaged during return shipment, and you will be responsible for the return shipping costs and if necessary, filing a claim with the shipper. It is recommended to insure all return shipments and provide us with the tracking information.
All returns are credited in the original form of payment.
Returns on items that are stocked, offered and carried by Kilohana Lighting will be accepted as follows:
— The item must be resalable
— The item must not show any defects
— The item must show no signs of installation such as cut wires or scratches
— The item must include all its in box contents (installation parts and/or inbox accessories)
— The item must be in its original packaging
— The item’s packaging must be free of any writing, tape, rips, or other destruction
Items that are not stocked by Kilohana Lighting are handled or processed as follows:
— Custom Products cannot be returned.
— Liquidation, Clearance, Broken Pack, or Open Box Items are all sold as FINAL SALE or AS IS and are Not eligible for returns or credits.
— Light bulbs are non-returnable unless defective.
— Special Orders for items not stocked by Kilohana Lighting will incur a 25% inventory stocking fee plus a $50 handling and processing fee.
Kilohana Lighting will replace damaged, defective, or broken items, free of charge, under the following conditions:
— The customer must notify Kilohana Lighting of the item’s defect within 48 hours of the receipt of the item during the weekday or within 72 hours during weekends. You will be requested to send a picture of the damaged item for our review.
— If you do not notify us about broken, damaged, or defective goods within the time parameters listed above, we cannot replace the item free of charge.
All lighting products are sold with a manufacturer warranty. The manufacturer warrants that products sold by dealers such as Kilohana Lighting will be free from defects in material and workmanship.
If a product does have a manufacturer defect, Kilohana Lighting’s obligation is limited to either replacement without charge or a repair authorization from the manufacturer.
This warranty shall not apply to products that have been altered or improperly used. Notice of a manufacture defect must be received by Kilohana Lighting within one (1) month from the data of purchase. After notifying Kilohana Lighting, the item must be received and/or inspected by a Kilohana Lighting representative. All light bulbs or like supplies are included as a convenience to the customer and are excluded from this warranty.
Hiring a qualified certified electrician will ensure your products are properly installed.